To get you started, here are our best practices to building an Alexa chatbot.īuilding an Alexa chatbot is now available to all ubisend customers. Back in 2017, we put the first best practices together for building voice automation - and we are still refining them today.Īs we release more voice-based channels for the ubisend platform, we will also share more of the knowledge we've acquired over the years. These are the sorts of questions ubisend has been grappling with for years. What are the pros and cons of using voice? How should you structure a voice interaction? Should you rely on visuals at all, given that some devices have screens, or stick to text only? While using voice devices has gone completely main stream, building for voice is still somewhat uncharted territory. This is only phase one of the voice project, with plans to automate more processes via Amazon Alexa and Google Assistant in the months to come.īest practices for building voice chatbots Working with their customer service department, our implementation team put together an Alexa Skill that allows residents to ask questions about their council and get bin pick up information. But they wanted more, and more innovative. A couple months after its release, it already automatically answers 80% of inbound customer service enquiries. One of our customers, Breckland Council, have immediately snapped up the opportunity to work on Alexa.īreckland's text-based chatbot has already achieved much. Use case: Breckland Council innovate with an Alexa chatbot While it's clear Alexa is currently in the lead, we're not sleeping on Google Assistant. In 2020, Alexa became compatible with over 100,000 smart home devices ( source).There are over 100,000 skills on Alexa ( source).Nearly 70% of smart devices are powered by Alexa ( source).Here are some insightful statistics of the current state of play: They have been toe to toe in the race for world domination since their release almost a decade ago. Use our no-code chatbot platform and drag-and-drop conversation builder to create an Alexa chatbot in no time.Īmazon Alexa and Google Assistant are the two main voice channels. Instead, we've made building an Alexa chatbot as easy as building any other chatbots on our platform. Today, we are excited to release Amazon Alexa as a new channel integration on the ubisend chatbot platform.Ĭreate Alexa chatbots easily with no-codeīuilding an Alexa chatbot from scratch was a fun challenge for us back in the day but clearly not something we would wish on any of our customers today. We paved the way then and have been fascinated by voice ever since. There were no platforms, barely any documentation, and no best practices. Back in 2017, we worked on one of the first Amazon Alexa and Google Assistant chatbots with UK newspaper Archant ( read our case study).īuilding an Alexa chatbot back then was a laborious process. Ubisend has always been at the forefront of voice technology. Josh.ai, an artificial intelligence firm, best known for making voice-controlled home automation systems, is also working on a ChatGPT-powered smart home voice assistant.NEW in ubisend: Voice Chatbots with Alexa The new AI system will make media recommendations, news delivery, and storytelling more conversational, with the aim of increasing Alexa’s revenue potential.Īmazon’s efforts to improve Alexa’s entertainment features and conversational abilities could give the company an edge in the highly competitive smart speaker market. Amazon Lex chatbots convert incoming speech to text and understand the user intent to generate an intelligent response, so you can focus on building your bots with differentiated value-add for your customers, to define entirely new categories of products made possible through conversational interfaces. However, Amazon intends to develop a more generalised and capable model using AI technology to enhance Alexa’s conversational abilities. Additionally, the company will launch a new storytelling feature that will create bespoke stories based on user requests.Īt present, Amazon uses its own internally developed large language model (LLM), known as the Alexa Teacher Model, to operate its voice assistant. Amazon is also looking to improve Alexa’s news summaries and Q&A skills by offering users more in-depth coverage of each article based on their preferences.
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